Tuscarawas County Public Library Strategic Plan 2005-2009

Service Response #4: General Information

The library will serve as a dependable source of reliable and current information in order to assist library users in their day-to-day pursuits of career, family, and leisure activities.

GENERAL INFORMATION ADULT DEPARTMENT

Objective #1 Adult services staff will attend a minimum of two training programs per year.

Objective #2 The library will provide a variety of new technological resources to the public over the next five years.

Objective #3 The number of reference questions answered will increase by 3% each year.

Objective #4 The number of library users studying at the library will increase by 5% within five years.

Objective #5 The use of research databases by adults and teens and will increase by 5% each year.

GENERAL INFORMATIONS DEPARTMENT

Objective #1 Within two years, the library will have an operating Dial-A-Story program in place for the public.

Objective #2 Within two years, the children's portion of the librarys website will be updated and expanded.

Objective #3 The number of reference questions asked at the New Philadelphia juvenile location will increase 2% each year for five years.

Objective #4 Within two years, when responding to surveys, educators and library users will be aware of 90% of the services that the New Philadelphia location offers in its juvenile department.

Objective #5 Within three years, 90% of juveniles attending school districts within our service district will have library cards.

GENERAL INFORMATIONEXTENSION DEPARTMENT

Objective # 1 Within one year, the number of reference questions asked per branch location will increase by 5%.

Objective # 2 Within one year, at least 90% of library users surveyed will respond that they received good or excellent answers to their reference questions (at each branch library).

Objective # 3 Within five years, the average date of publication of 70% of the non-fiction collection at each branch library will be less than five years old.

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