The IM service will be provided throughout the days and hours we are open.

 Guidelines for use of the IM service are:

1. Can be easily accessed from our webpage.  Patron does not need additional adaptation on their home computer.

2. IM reference is for short-answer questions and quick facts

3. Lengthy reference questions can be communicated through our reference email or by calling the Reference Department @ 330-364-4474

Types of questions we can NOT  answer by Instant Messaging:

• Legal, medical or tax questions.
   

• Requests for lengthy research.
   

• Trivia questions.
   

• Queries about whether or not we have a particular item in our collection. You can use the card catalog from your home computer or give the Reference Department a call. Our staff will be glad to help you.