Customer Service Assistant – Main

The Tuscarawas County Public Library System is seeking a motivated individual who will assume the role of Children’s Customer Service Assistant at the Main location.  
 
Position(s):  
Customer Service Assistant – Main  
 
Status:  
15 hours per week  
 
Salary:  
$10.50/hour 
Qualifications:  High School Diploma or equivalent; job experience and/or equivalent preferred; may be required to load, unload, lift, shelve, transfer and/or transport materials up to 50 lbs including cargo and bookdrop; provide own transportation in fulfillment of job duties; be available some evenings and some Saturdays.
 
Job Responsibilities:  
Under the supervision of the Children’s Services Manager, the Customer Service Assistant will perform a variety of library procedures; provide high-quality customer service, programs, and materials to Library clients; and promotes Library service to all customers. Duties include but are not limited to: 
 
• Provides quality circulation, reference, and reader’s advisory service to customers
• May plan, prepare, present, and/or assist with library programs
• Provides new customers with information about the Library; promotes Library information, services, and programs
• Provides Mobile Services Support
• May prepare and coordinate customer collections 
• Interprets customers’ needs and refers them appropriately
 
Job Requirements:   
 
• Excellent oral and written communication skills; listening and interpersonal skills; organizational skills; public speaking skills
• Computer knowledge including Internet searching, familiar with Microsoft Word, e-mail skills and file management
• Comfortable with Mobile Technology
       o Tablets, E-readers, Laptop
       o Digital downloads
 
Interested persons should submit a completed job application along with a letter highlighting skills and experience in relation to this job posting to: 
 
Jennifer Groff
Human Resources Coordinator
Tuscarawas County Public Library System 
121 Fair Avenue NW 
New Philadelphia, OH 44663