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Customer Service Assistant Floater

The Tuscarawas County Public Library System is seeking a motivated individual who will assume the role of Customer Service Assistant- Floater across the library system.



Customer Service Assistant Floater– Various Departments/Locations assigned as needed 



12-19.5 hours per week 





Qualifications:  High School Diploma or equivalent; job experience and/or equivalent preferred; may be required to load, unload, lift, shelve, transfer and/or transport materials up to 50 lbs including cargo and bookdrop; provide own transportation in fulfillment of job duties; be available evenings and weekends.


Job Responsibilities: 

Under the supervision of the Assistant Director, the Customer Service Assistant-Floater will perform a variety of library procedures; provide high quality customer service, programs, and materials to Library clients; and promotes Library service to all customers. Duties include but are not limited to:

  • Provide quality circulation, reference, and reader's advisory service to customers
  • May plan, prepare, present, and/or assist with library programs
  • Provides new customers with information about the Library; promotes Library information, services, and programs
  • Provides Mobile Services Support
  • May prepare and coordinate customer collections
  • Interprets customers' needs and refers them appropriately


Job Requirements:  

  • Excellent oral and written communication skills; listening and interpersonal skills; organizational skills; public speaking skills
  • Computer knowledge including Internet searching, familiar with Microsoft Word, e-mail skills and file management
  • Comfortable with Mobile Technology
    • Tablets, E-readers, Laptop
    • Digital downloads


Interested persons should submit a completed job application along with a letter highlighting skills and experience in relation to this job posting to:


Jennifer Groff

Human Resources Coordinator

Tuscarawas County Public Library System

121 Fair Avenue NW

New Philadelphia, OH 44663