Customer Service Assistant - Main

The Tuscarawas County Public Library System is seeking a motivated individual who will assume the role of Adult Customer Service Assistant at the Main location.  
 
Position(s):  
Customer Service Assistant – Main  
 
Status:  
36 hours per week  
 
Salary:  
$10.50/hour plus benefits
 
Qualifications:  High School Diploma or equivalent; job experience and/or equivalent preferred; may be required to load, unload, lift, shelve, transfer and/or transport materials up to 50 lbs including cargo and bookdrop; provide own transportation in fulfillment of job duties; be available some evenings and some Saturdays.
 
Job Responsibilities:  
Under the supervision of the Adult and Teen Services Manager, the Customer Service Assistant will perform a variety of library procedures; provide high quality customer service, programs, and materials to Library clients; and promotes Library service to all customers. Duties include but are not limited to: 
 
Provides quality circulation, reference, and reader’s advisory service to customers
May plan, prepare, present, and/or assist with library programs
Provides new customers with information about the Library; promotes Library information, services, and programs
May process Passport applications
Assistance with processing passport applications
Provides Mobile Services Support
May prepare and coordinate customer collections 
Interprets customers’ needs and refers them appropriately
 
Job Requirements:   
 
Excellent oral and written communication skills; listening and interpersonal skills; organizational skills; public speaking skills
Computer knowledge including Internet searching, familiar with Microsoft Word, e-mail skills and file management
Comfortable with Mobile Technology
         -Tablets, E-readers, Laptop
         -Digital downloads
 
Interested persons should submit a completed job application along with a letter highlighting skills and experience in relation to this job posting to: 
 
Jennifer Groff
Human Resources Coordinator
Tuscarawas County Public Library System 
121 Fair Avenue NW 
New Philadelphia, OH 44663