Floating Customer Service Assistant– Various Departments/Locations

The Tuscarawas County Public Library System is seeking a motivated individual who will assume the role of Customer Service Assistant- Floater across the library system.  

Position(s):   

Floating Customer Service Assistant– Various Departments/Locations assigned as needed   

Status:   

20 hours per week   

Salary:   

$10.50/hour plus benefits 

Qualifications:  High School Diploma or equivalent; job experience and/or equivalent preferred; may be required to load, unload, lift, shelve, transfer and/or transport materials up to 50 lbs including cargo and bookdrop; provide own transportation in fulfillment of job duties; be available evenings and weekends. 

Job Responsibilities:   

Under the supervision of the Assistant Director, the Customer Service Assistant-Floater will perform a variety of library procedures; provide high quality customer service, programs, and materials to Library clients; and promotes Library service to all customers. Duties include but are not limited to:  

  • Provides quality circulation, reference, and reader’s advisory service to customers 
  • May plan, prepare, present, and/or assist with library programs 
  • Provides new customers with information about the Library; promotes Library information, services, and programs 
  • Provides Mobile Services Support 
  • May prepare and coordinate customer collections  
  • Interprets customers’ needs and refers them appropriately 

Job Requirements:    

  • Excellent oral and written communication skills; listening and interpersonal skills; organizational skills; public speaking skills 
  • Computer knowledge including Internet searching, familiar with Microsoft Word, e-mail skills, and file management 
  • Comfortable with Mobile Technology 
    • Tablets, E-readers, Laptop 
    • Digital downloads 

Interested persons should submit a completed job application along with a letter highlighting skills and experience in relation to this job posting to:  

Jennifer Groff 

Human Resources Coordinator 

Tuscarawas County Public Library System  

121 Fair Avenue NW  

New Philadelphia, OH 44663