The Tuscarawas County Public Library System is seeking a motivated individual fluent in Spanish who will assume the role of Customer Service Assistant within our Adult and Teen Department.
Position(s): Customer Service Assistant – Adult and Teen Department (Main library)
Status: 30 hours per week; Monday through Friday with Saturday rotation.
Starting Salary: $14.50/hour plus benefits (effective 1/1/2027 pay rate will be $15.50/hour)
Benefits:
13 Paid holidays
Paid Vacation and Sick Leave
Medical Insurance (15/85 premium share)
Dental Insurance
Vision Insurance
Life Insurance
OPERS Retirement Plan
Deferred Compensation Plan
Flexible Spending Account
Qualifications:
Bilingual with fluency in both English and Spanish required; High School Diploma or equivalent required; work experience and/or equivalent strongly preferred; may be required to load, unload, lift, shelve, transfer and/or transport materials up to 50 lbs including cargo and bookdrop; must provide own transportation in fulfillment of job duties; must be available daytime, evenings and some weekends as needed.
Job Responsibilities:
Under the supervision of the Adult and Teen Services Manager, the Customer Service Assistant will perform a variety of library procedures; provide high-quality customer service, programs, and materials to Library clients; and promotes Library service to all customers. Duties include but are not limited to:
- Provides quality circulation, reference, and reader’s advisory service to customers
- Interprets customer needs and refers them appropriately
- Plans, prepares, presents, and/or assists with library programs with a focus on serving local Spanish-speaking populations
- Facilitates English Language Learner classes and related programming
- Provides new customers with information about the Library; promotes Library information, services, and programs
- Assists customers with technology-related questions
- Provides Mobile Services Support
- May prepare and coordinate customer collections and displays
- Serves as a passport agent to the public
Job Requirements:
- Excellent oral and written communication skills in both English and Spanish; listening and interpersonal skills; organizational skills; public speaking skills
- Computer knowledge including Internet searching, familiarity with Microsoft Word, e-mail skills and file management, among other software programs.
- Comfortable with Mobile Technology
- Tablets, E-readers, Laptop
- Digital downloads
Interested persons should submit a completed job application, a letter highlighting skills and experience in relation to this job posting, and three personal references through the online application portal or directly to:
Human Resources Specialist
humanresources@tusclibrary.org
121 Fair Avenue NW
New Philadelphia, OH 44663
Please reach out via email with any employment inquiries. Thank you.